Service & Parts Manager

Norcross, GA

Full Time

Experienced

Service & Parts Manager

Who: A hands-on leader with experience managing service operations and spare parts logistics.
What: Oversee service delivery, after-sales support, and spare parts inventory to maximize customer satisfaction and operational efficiency.
When: Position available immediately.
Where: Based in the Atlanta metropolitan area.
Why: To improve service performance, ensure parts availability, and strengthen customer retention.
Office Environment: Professional and collaborative setting with cross-functional teamwork and leadership responsibilities.
Salary: Up to $100k plus 10% bonus

Position Overview:
The Service & Parts Manager will be responsible for leading all aspects of service operations and spare parts management, ensuring responsive after-sales support and optimal parts availability. This role focuses on improving customer satisfaction, streamlining service workflows, and ensuring efficient parts logistics.

Key Responsibilities:

Manage after-sales service operations and ensure high levels of customer satisfaction
Lead the spare parts department including inventory management, procurement, and distribution
Develop and implement service KPIs, ensuring continuous improvement in response times and service quality
Collaborate with suppliers and internal departments to forecast demand and optimize stock levels
Maintain compliance with service standards, safety regulations, and company policies
Supervise, train, and motivate service technicians and parts personnel
Drive cost-effective practices in both service and parts departments
Support reporting, budgeting, and strategic planning initiatives related to service and parts

Qualifications:

Proven experience in service management and spare parts operations
Strong knowledge of inventory control, vendor relations, and customer service best practices
Demonstrated leadership skills and ability to drive performance in a team environment
Effective communication and organizational skills
Technical aptitude and familiarity with service-related systems and tools
Bachelor’s degree in business, operations, or related field (technical degree or certifications a plus)

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

LinkedIn Profile URL:

Desired salary?*

Have you ever been convicted of a felony?*

Desired Title/Function?*

Desired office environment*

Desired Location?*

Note: The application process consists of two steps.

Step One – The online application form, which you’ve already completed.

Step Two – A video interview via Wedge.

You’ll receive an email with a link to complete the Wedge video interview shortly. Please keep an eye on your inbox (and check your spam folder just in case). Yes, I wish to proceed with the video interview process.No, I do not wish to proceed with the video interview process.

How soon can you start?*

What's your citizenship / employment eligibility?*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Service & Parts Manager

Apply for this position